Return and Refund Policy

We try to start production of all orders as soon as possible. We hope you'll love the item you purchased.

 

For custom-made-to-order jewelry, we cannot accept returns or exchanges unless they arrive damaged or defective. Please contact us if you have any problems, and we will do our best to fix them.

To start a return, you can contact us at support@jewelryinns.com. 

If your return is accepted, we’ll send you an email with the instruction on how and where to send your package. Buyer will bear the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@jewelryinns.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like our custom-made-to-order jewelry with message card , and custom products (such as special orders or personalized, engraved items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

If exchanges were accepted, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at support@jewelryinns.com.